Design, implement and execute test cases based on product functional specifications. Develop, implement and maintain test automation scripts using automation tools. Develop solid test automation framework. Analyze software issues to determine root causes and provide detailed reports to the QA Manager and Software Engineers. Conduct thorough and accurate software testing a

Act in an expert capacity for assigned product(s), providing an understanding of detailed client needs and partnering with engineering teams and stakeholders to ensure we can best address customer needs in ways that support our business goals. Has a vision for moving forward with assigned product(s). Responsible for owning a prioritized backlog to ensure we are focused on

Some duties of the Project Manager include, but are not limited to Responsible for managing multiple website/application development projects concurrently and the associated coordination necessary for successful implementations Utilize JIRA and Confluence to assign and track work across a cross functional team Develop trusted relationships with our state government partne

Proven experience as an SDET with a strong understanding of software testing methodologies (Agile, Waterfall). Be driven to keep up to date on best practices, looking for new opportunities for relevant, practical application in our environment. Be prepared to engage at strategic and operational levels, simultaneously. Be detail oriented and broad minded. Know how to advoc

What You Will Do Work closely with the General Counsel, Corporate and other Legal Affairs attorneys on a range of corporate transactional matters and agreements with a focus on Tyler's third party partner relationships Review, negotiate, and draft complex inbound software licensing, cloud computing and IT infrastructure services contracts Work directly with Tyler's busine

The Technical Support Specialist should be able to Evaluate the severity of an issue and determine if management intervention is necessary to address a serious problem in a timely manner. Provide support in the various systems management environments related to the ERP and MunicipalJustice application software and legacy applications, installed on Windows Operating System

Lead go to market strategies and planning including assistance with market sizing, segmentation, addressable market analysis, buyer personas, competitive analysis, differentiators, and helping to advise on the direction of product, marketing, and sales team plans to bring new products to market. This also involves developing a business case including financial modeling, s

Monitor departmental goals to ensure client satisfaction including staffing, volume, response times and quality of service. Provide feedback, training and coaching, both real time and in one on one settings to increase representative performance levels. Respond to escalated client issues and negotiate solutions based on client needs and company policies. Review product ch

Updates existing content that can be repurposed for use as product information, online help, training materials, e learning components, support content, proposals, policies/procedur es, and other knowledge assets. Works closely with the manager to plan and schedule projects and with other department staff to ensure consistent and accurate information. Produces content tha

Support the development, product, & implementation teams through the troubleshooting and solutioning of production software issues Enter data into trouble ticket system in an accurate and complete manner to document problems including diagnostic results and multiple product correlation as well as escalation and provide feedback for knowledge database Perform investigation

Oversee the day to day activities of the support department to ensure the company and departmental standards for customer service are maintained. Responsible for overseeing the management of the department expenses. Develop and implement strategic initiatives (i.e. value added offerings to clients) to improve service excellence and maximize profitability. Develop and impl

Perform manual as well as scheduled/automated backups and restores of Production and non production databases. Utilize industry standard tools, cloud service provider native portals and features, and/or other third party client approved tools necessary to provide operations, maintenance, and migration support services. Ability to write database queries for MSSQL, Oracle,

Evaluate the severity of an issue and determine if management intervention is necessary to address a serious problem in a timely manner. Provide support in the various systems management environments related to the ERP and Municipal Justice application software and legacy applications, installed on Windows Operating Systems, using Microsoft SQL Databases. Provide first ti

Engineer and maintain systems that support core Cloud Infrastructure Services. Automate operational tasks and the gathering of service level indicators. Research complex technical problems, formulate recommendations, and build technically sound and scalable solutions, gather ROI details and advising Leadership. Interact with the DevOps and Engineering teams, on new projec

Systems Administrator The System Administrator position is responsible for provisioning, configuring, monitoring, and maintaining infrastructure.They will be responsible for both hardware and software maintenance, troubleshooting system related issues, and replacing legacy systems in an ever changing environment.It is important that applicants understand Linux and Windows